Indition AI Chat features
One AI Chat.
More ways to help
your business.
Put your business knowledge to work in customer conversations, employee questions, and the systems your team uses every day.
Business knowledge. Useful answers. Illustrative demo
01 Knowledge
Your knowledge.
Ready to answer.
Bring documents, manuals, selected webpages, and trusted Q&A into the conversation.
- Multiple knowledge sources
Use the information your business already has.
- Source references
See the information behind an answer.
- Manual-based guidance
Make detailed instructions easier to use.
02 Conversations
Keep the conversation
moving.
Help people explain what they need and find a useful next step.
- Follow-up context
Build on what has already been discussed.
- Helpful clarification
Ask the question that makes the answer useful.
- Starter questions & contact capture
Make it easy to begin and stay connected.
03 Live + AI
AI when it helps.
Your team when it matters.
Give your team the conversation, the context, and a head start on the reply.
- Smooth human handoff
Bring a teammate into the conversation.
- Suggested replies & answer finding
Help your team find the right words.
- Rewrite, tone & summaries
Keep every response clear and useful.
I have the details. Let’s get your teammate connected.
Issue: invitation not received
Tried: spam folder, resend
Next: check invitation status
04 Internal knowledge
Your company knows the answer.
Help your people find it.
Give employees a place to ask about policies, procedures, and the work they need to do.
- Employee onboarding
Help new starters find their next step.
- Policies & procedures
Make everyday guidance easy to find.
- Product & technical knowledge
Put useful information within reach.
05 Integrations
Bring AI into the way your business works.
Choose where the conversation happens and connect the information that makes it useful.
Where AI appears
Embedded chat and custom launchers.
What AI can connect to
- Confirmed
- Shipped
- Delivered
Business-data connections and integration options.
06 Control & insights
Make it yours.
Keep making it better.
Shape the experience, try real questions, and see where your knowledge needs attention.
- Appearance & behaviour
Choose your branding, tone, and conversation guidance.
- Test conversations
Try questions before sharing the experience.
- Feedback & knowledge gaps
Review answers and identify what to improve.
Onboarding guide
More useful details. Built into the experience.
Conversation tools
Copy useful answers, collect contact details through configured forms, and offer transcript downloads.
Widget options
Choose a custom launcher, set where the widget appears, and let visitors return to their conversation history.
Reporting
Review usage, source effectiveness, and feedback to understand what is working and where to improve.
A few things you might be wondering.
Can I use it for a service business?
Yes. Use your service information, guides, and FAQs to help customers explore their options and get useful answers.
What information can I add?
Build your assistant’s knowledge from documents, manuals, selected webpages, and curated questions and answers.
Can my team take over a conversation?
With the live Chat integration, a teammate can join when a conversation needs a person. Agent Assist can help them prepare a reply.
Can it work inside our existing systems?
Chat can be embedded in a website, employee portal, or business application. Connecting it to business records is a separate integration step.