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Indition AI Chat for internal knowledge

Your company knows the answer.
Help your people find it.

Turn policies, procedures and product knowledge into useful answers. Help employees get started, solve everyday questions and keep work moving—with AI chat shaped around your business.

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Indition AI
What should I complete in my first week?
Start with these three steps:
  1. Set up your work accounts.
  2. Review the team handbook.
  3. Complete your onboarding checklist.

Sources

New starter guideTeam handbook

Suggested follow-up

Where can I find the checklist?

Illustrative employee experience

Less searching. Fewer interruptions. More time doing.

Find useful guidance

Get clear answers from your company knowledge.

Help new starters

Give people a confident starting point from day one.

Keep knowledge within reach

Make it easy to find the right information when it’s needed.

Everyday questions. A clearer next step.

Useful guidance for the questions that come up at work.

Policies & procedures

How do I request a new laptop?
  1. Open the equipment request form.
  2. Add what you need and why.
  3. Send it to your manager for approval.

Sources

IT equipment policy

Suggested follow-up

What information should I include?

Your knowledge, made useful

Make the knowledge you already have easier to use.

Bring your handbooks, process guides, manuals and trusted answers into the conversation.

  • Ask in everyday language
  • Follow useful, clear steps
  • See the information behind an answer
Handbook
Process guide
Product manual
Q&A

Source preview

IT equipment policy

Requesting equipment

  1. Open the equipment request form.
  2. Include your requirements and reason.
  3. Send to your manager for approval.

Here’s how to request your equipment.

Agent Assist

Give your team
a head start on every reply.

Help customer-facing staff find answers, prepare replies and explain the next step—with a person in control.

  • Find relevant guidance
  • Draft and improve replies
  • Review before sending
Agent workspace

Customer conversation

My teammate didn’t receive the invitation. We already checked spam.
Reply draft

Hi there,

I can help with this. Let me check a few details and get back to you shortly.

AI Assist

Find answerSuggest replyRewrite
Suggested reply

Let’s confirm the email address and check the invitation status. I can help you with the next step.

Source

Team invitation guide

Useful answers. Where your people already work.

Bring company knowledge into the places your team uses every day.

Employee portal

A familiar place to ask and learn.

Team workspace

Welcome to your team

Set up your accounts

Read the team handbook

Complete your checklist

How can I help?Useful topics

Onboarding

Policies & procedures

Product guides

Business application

Guidance alongside the task at hand.

Team workspace

Launch campaign

Plan kickoff

Create assets

Review content

Go live

Need help with this process?Useful topics

Onboarding

Policies & procedures

Product guides

Start with one team. Build from there.

Choose a useful starting point, shape the experience and keep improving the knowledge behind it.

  1. 01

    Choose a use case

    Start with the questions your team asks most.

  2. 02

    Add the right knowledge

    Bring together the guides and answers they need.

  3. 03

    Shape and test

    Try typical questions and refine the experience.

  4. 04

    Review and improve

    Use feedback to guide useful updates.

A few things
teams ask us.

What information can we use?

Start with documents, manuals, selected webpages and curated Q&A that are relevant to your team. Handbooks, process guides and product documentation are useful starting points.

Can employees see where answers came from?

Source references can accompany answers. When enabled and available, source previews help people see the information behind the guidance.

How is internal access handled?

We plan the intended audience, knowledge scope and access requirements with you as part of the internal deployment. The experience is configured around the information each audience should be able to use.

Can it work inside our existing tools?

An embedded or tailored experience can bring AI Chat into an employee portal or business application. Connections to protected business records are planned separately from placing chat in the interface.

Can it help customer-facing staff too?

Agent Assist helps staff find relevant guidance, draft replies and improve wording. Your team reviews and uses the suggestion before sending a response.

How do we keep answers useful?

Keep the source content maintained, test common questions, and review feedback and knowledge-gap signals to decide where useful updates are needed.

Put your company knowledge to work.