Find the right product
Get clear, helpful answers about your products.
Indition AI Chat for Shopify
Turn product questions into confident purchases.
Guide shoppers to the right products, answer store questions, and keep customers updated after checkout—with AI chat shaped around your store.
Trail & Co.Shop About Journal
Built for
where you’re going.
where you’re going.
Gear for everyday adventures.
Daypack 20L
Weekender 32LIndition AI Chat
Weekender 32L
More space for longer trips.
A helpful next step, before and after checkout.Illustrative store and conversations
Helpful from the first question to the final delivery.
Buy with confidence
Compare options and understand what fits.
Stay informed
Get order updates and support, in the same chat.
Guided shopping
Help every shopper
find their fit.
Turn a long product list into a useful conversation. Ask a little more, narrow the options, and explain what makes the right choice.
- Recommendations with a reason
- Clear product comparisons
- A next step that feels natural
Daypack 20L
Lightweight for everyday adventures.
Best match
Weekender 32L
More space for longer trips.
| Compare | Daypack 20L | Weekender 32L |
|---|---|---|
| Best for | Everyday | Work + weekends |
| Capacity | 20L | 32L |
Order tracking
“Where’s my order?”
A better answer, right in chat.
Keep customers informed after checkout, with delivery updates in the same conversation.
- Clear order status
- Expected delivery
- A direct link to the shipment
Indition AI Chat
Order #1048In transit
Expected tomorrow- Confirmed — complete
- Shipped — current stage
- Delivered — pending
Store answers + human support
Answer the everyday.
Be there for the exceptions.
Give shoppers useful answers about your store. Bring in your team when a conversation needs a human touch.
- Shipping, returns and product care
- Answers shaped by your policies
- Human handoff with context
Indition AI Chat
Returns policy
Alex joined · Context shared
A
I have the details. Let’s sort this out.
Made for your store
Your products. Your policies.
Your voice.
Choose the knowledge behind the answers and make the experience feel like part of your store.
- Choose products and collections
- Add useful store information
- Match your brand
- Test answers and review conversations
Shape your AI Chat
Knowledge sources
ProductsStore policiesFAQs
Appearance
Chat colorIndition AI Chat
From your store to your storefront.
A clear path from preparation to your first customer conversation.
- 01
Prepare your knowledge
Choose the products, policies and information to include.
- 02
Choose your experience
Set the tone, appearance and behavior for your store.
- 03
Add chat to your theme
Add the chat to your Shopify theme, where your shoppers can find it.
- 04
Test and launch
Try a few conversations and make any final tweaks before you go live.
A few things
merchants ask us.
What can shoppers ask the assistant?
Shoppers can ask about your products, compare options, and find guidance about shipping, returns and product care using the store information you provide.
Can I choose the products and information it uses?
Yes. Choose the relevant products and collections, add store policies and useful information, and keep the assistant focused on what you want it to know.
Can customers check their order status?
Order tracking can bring delivery updates and shipment links into the conversation. The order-tracking connection and customer verification are part of the setup for your store.
Can my team take over a conversation?
Yes. Bring a teammate into a conversation with the context already in place, so customers can get help without starting over.
Can the chat match my store’s appearance?
Choose the chat colors, launcher and welcome content to make the experience feel like part of your store. Preview the result before launch.
How do I add it to my Shopify store?
Prepare your store knowledge, choose your chat experience, add it to your Shopify theme, and test a few conversations before going live.